Will AI replace Arbitrators, Mediators, and Conciliators?

Task exposure to today's AI

Moderate exposure

This is the occupation's typical task mix. Your own score can be up to 30 points higher or lower depending on how you work: routine share, people contact, judgment and how much you already use AI.

Will AI replace Arbitrators, Mediators, and Conciliators?

Not entirely. Today's AI tools can take on about 40% of the typical work in this occupation, mostly: evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records. The parts that stay human include: Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.; Conduct hearings to obtain information or evidence relative to disposition of claims.; Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests..

People who learn to use AI for the automatable parts keep the edge. The 3-phase plan below shows where to start.

Your human edge

• Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
• Conduct hearings to obtain information or evidence relative to disposition of claims.
• Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.

AI tools to try

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