Will AI replace Interviewers, Except Eligibility and Loan?

Many of your tasks are within reach of AI. The role will change, so it pays to act now.

Task exposure to today's AI

53/100

High exposure

This is the occupation's typical task mix. Your own score can be up to 30 points higher or lower depending on how you work: routine share, people contact, judgment and how much you already use AI.

Get your personal score

Will AI replace Interviewers, Except Eligibility and Loan?

Not entirely. Today's AI tools can take on about 53% of the typical work in this occupation, mostly: compile, record, and code results or data from interview or survey, using computer or specified form. The parts that stay human include: Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.; Assist individuals in filling out applications or questionnaires.; Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options..

People who learn to use AI for the automatable parts keep the edge. The 3-phase plan below shows where to start.

Which tasks AI can take on

The largest tasks in this occupation, their share of the working week, and how much of each today's AI tools can do.

TaskAutomatable

Compile, record, and code results or data from interview or survey, using computer or specified form.AI already used 80%

Review data obtained from interview for completeness and accuracy. 78%

Perform patient services, such as answering the telephone or assisting patients with financial or medical questions. 62%

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.AI already used 57%

Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. 53%

Assist individuals in filling out applications or questionnaires. 28%

+ 10 more tasks (36% of the week) in the full test.

Your human edge

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
Assist individuals in filling out applications or questionnaires.
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.

AI tools to try

Microsoft 365 Copilot or Google Gemini for WorkspaceChatGPT / Claude for emails and documentsAutomation tools (Power Automate, Zapier, Make)

Related roles

A 3-phase AI learning plan

Phase 1

Automate the routine

Emails, letters and documents from templates with AI.
Data entry and extraction from forms and PDFs.
Spreadsheet work with AI help.

Project

Use AI to turn 30 handwritten or scanned survey forms into a clean coded spreadsheet, then compare accuracy and minutes per form against your manual entry.

Phase 2

Workflows across tools

Connect email, forms and spreadsheets with no-code automations.
Checks and controls on automated steps.
Document how each workflow works.

Project

Build a no-code workflow that sends interview appointment reminders, logs responses into a tracking sheet, flags incomplete records, and document it in a one-page runbook.

Phase 3

From doing to coordinating

Become the person who maintains the team's automations.
Train colleagues.
Look at roles in operations, coordination or process improvement.

Project

Train two colleagues on your automated interview-logging workflow, write a maintenance checklist, and track error rates and hours saved across the team for one month.

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