Will AI replace Tellers?

Some of your tasks will be automated. People who use AI will have the edge.

Task exposure to today's AI

34/100

Moderate exposure

This is the occupation's typical task mix. Your own score can be up to 30 points higher or lower depending on how you work: routine share, people contact, judgment and how much you already use AI.

Get your personal score

Will AI replace Tellers?

Not entirely. Today's AI tools can take on about 34% of the typical work in this occupation, mostly: answer telephones and assist customers with their questions. The parts that stay human include: Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.; Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.; Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank..

People who learn to use AI for the automatable parts keep the edge. The 3-phase plan below shows where to start.

Which tasks AI can take on

The largest tasks in this occupation, their share of the working week, and how much of each today's AI tools can do.

TaskAutomatable

Answer telephones and assist customers with their questions. 65%

Resolve problems or discrepancies concerning customers' accounts. 60%

Enter customers' transactions into computers to record transactions and issue computer-generated receipts. 47%

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines. 42%

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. 15%

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. 15%

+ 22 more tasks (43% of the week) in the full test.

Your human edge

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

AI tools to try

Microsoft 365 Copilot or Google Gemini for WorkspaceChatGPT / Claude for emails and documentsAutomation tools (Power Automate, Zapier, Make)

Related roles

A 3-phase AI learning plan

Phase 1

Automate the routine

Emails, letters and documents from templates with AI.
Data entry and extraction from forms and PDFs.
Spreadsheet work with AI help.

Project

Use AI to build a spreadsheet template that reconciles your end-of-shift cash drawer count from anonymized denomination totals, and compare its time against your manual balancing over 10 shifts.

Phase 2

Workflows across tools

Connect email, forms and spreadsheets with no-code automations.
Checks and controls on automated steps.
Document how each workflow works.

Project

Build a no-code workflow that turns branch cash-order and coin-shipment requests from a form into a tracking spreadsheet and confirmation email, with a dual-check step and a one-page process document.

Phase 3

From doing to coordinating

Become the person who maintains the team's automations.
Train colleagues.
Look at roles in operations, coordination or process improvement.

Project

Own and maintain the teller team's two automations for a month, train three colleagues to run them, and report error-rate and minutes-saved per shift before and after.

Take the free 11-question test