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AI exposure report

Will AI replace Counter and Rental Clerks?

Many of your tasks are within reach of AI. The role will change, so it pays to act now.

Task exposure to today's AI

56/100

High exposure

This is the occupation's typical task mix. Your own score can be up to 30 points higher or lower depending on how you work: routine share, people contact, judgment and how much you already use AI.

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Will AI replace Counter and Rental Clerks?

Not entirely. Today's AI tools can take on about 56% of the typical work in this occupation, mostly: answer telephones to provide information and receive orders. The parts that stay human include: Compute charges for merchandise or services and receive payments.; Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.; Rent items, arrange for provision of services to customers, and accept returns..

People who learn to use AI for the automatable parts keep the edge. The 3-phase plan below shows where to start.

Which tasks AI can take on

The largest tasks in this occupation, their share of the working week, and how much of each today's AI tools can do.

TaskAutomatable
Answer telephones to provide information and receive orders. 75%
Receive orders for services, such as rentals, repairs, dry cleaning, and storage. 72%
Provide information about rental items, such as availability, operation, or description.AI already used 72%
Compute charges for merchandise or services and receive payments. 62%
Rent items, arrange for provision of services to customers, and accept returns. 42%
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. 35%

+ 10 more tasks (42% of the week) in the full test.

Your human edge

  • Compute charges for merchandise or services and receive payments.
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
  • Rent items, arrange for provision of services to customers, and accept returns.

AI tools to try

CRM with AI (e.g. HubSpot, Salesforce Einstein, Pipedrive)ChatGPT / Claude for emails and researchCall recording and summary tools

Related roles

A 3-phase AI learning plan

Phase 1

AI for the pipeline

  • Prospect research and personalised emails with AI.
  • Call summaries and CRM updates.
  • Follow-up reminders and templates.

Project

Use AI to draft a 10-template library of rental quote, booking-confirmation and overdue-return emails, then log call summaries after 20 phone enquiries and track follow-ups booked.

Phase 2

Better conversations

  • Prepare meetings with AI briefings.
  • Objection handling and proposal drafts.
  • Learn the product faster with AI.

Project

Build an AI-generated cheat sheet on your top 15 rental items (specs, damage waivers, price tiers) plus scripted answers to the 10 most common objections, and quiz yourself to 90% accuracy.

Phase 3

Trusted advisor

  • Focus time on relationships and complex deals.
  • Use data to find the right customers.
  • Share what works with the team.

Project

Export 3 months of de-identified rental transactions, have AI find the top repeat-hire customers and idle stock, and present a win-back call list plus tips to colleagues.
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