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AI exposure report

Will AI replace Medical Secretaries and Administrative Assistants?

Many of your tasks are within reach of AI. The role will change, so it pays to act now.

Task exposure to today's AI

61/100

High exposure

This is the occupation's typical task mix. Your own score can be up to 30 points higher or lower depending on how you work: routine share, people contact, judgment and how much you already use AI.

Get your personal score

Will AI replace Medical Secretaries and Administrative Assistants?

Not entirely. Today's AI tools can take on about 61% of the typical work in this occupation, mostly: perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. The parts that stay human include: Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.; Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.; Answer telephones and direct calls to appropriate staff..

People who learn to use AI for the automatable parts keep the edge. The 3-phase plan below shows where to start.

Which tasks AI can take on

The largest tasks in this occupation, their share of the working week, and how much of each today's AI tools can do.

TaskAutomatable
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. 80%
Complete insurance or other claim forms. 80%
Answer telephones and direct calls to appropriate staff.AI already used 70%
Maintain medical records, technical library, or correspondence files. 65%
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.AI already used 62%
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. 12%

+ 9 more tasks (38% of the week) in the full test.

Your human edge

  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Answer telephones and direct calls to appropriate staff.

AI tools to try

Microsoft 365 Copilot or Google Gemini for WorkspaceChatGPT / Claude for emails and documentsAutomation tools (Power Automate, Zapier, Make)

Related roles

A 3-phase AI learning plan

Phase 1

Automate the routine

  • Emails, letters and documents from templates with AI.
  • Data entry and extraction from forms and PDFs.
  • Spreadsheet work with AI help.

Project

Use AI to build a library of 10 de-identified templates for appointment confirmations, referral letters and recall notices, then time how long 20 letters take before and after.

Phase 2

Workflows across tools

  • Connect email, forms and spreadsheets with no-code automations.
  • Checks and controls on automated steps.
  • Document how each workflow works.

Project

Build a no-code workflow that routes incoming referral forms into a scheduling spreadsheet with a duplicate-and-missing-field check, and document it in a one-page runbook.

Phase 3

From doing to coordinating

  • Become the person who maintains the team's automations.
  • Train colleagues.
  • Look at roles in operations, coordination or process improvement.

Project

Train three colleagues on your two best automations, hand over a maintenance checklist and an error log, and report hours saved per week across the front desk.
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