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AI exposure report

Will AI replace Receptionists and Information Clerks?

Many of your tasks are within reach of AI. The role will change, so it pays to act now.

Task exposure to today's AI

60/100

High exposure

This is the occupation's typical task mix. Your own score can be up to 30 points higher or lower depending on how you work: routine share, people contact, judgment and how much you already use AI.

Get your personal score

Will AI replace Receptionists and Information Clerks?

Not entirely. Today's AI tools can take on about 60% of the typical work in this occupation, mostly: provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. The parts that stay human include: Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.; Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.; Collect, sort, distribute, or prepare mail, messages, or courier deliveries..

People who learn to use AI for the automatable parts keep the edge. The 3-phase plan below shows where to start.

Which tasks AI can take on

The largest tasks in this occupation, their share of the working week, and how much of each today's AI tools can do.

TaskAutomatable
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. 82%
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.AI already used 78%
File and maintain records. 75%
Schedule appointments and maintain and update appointment calendars.AI already used 70%
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. 68%
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. 12%

+ 12 more tasks (31% of the week) in the full test.

Your human edge

  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

AI tools to try

Microsoft 365 Copilot or Google Gemini for WorkspaceChatGPT / Claude for emails and documentsAutomation tools (Power Automate, Zapier, Make)

Related roles

A 3-phase AI learning plan

Phase 1

Automate the routine

  • Emails, letters and documents from templates with AI.
  • Data entry and extraction from forms and PDFs.
  • Spreadsheet work with AI help.

Project

Use AI to build a library of 10 front-desk email and letter templates (appointment confirmations, visitor passes, call-back notes) and time the drafting before and after.

Phase 2

Workflows across tools

  • Connect email, forms and spreadsheets with no-code automations.
  • Checks and controls on automated steps.
  • Document how each workflow works.

Project

Connect your booking form, calendar and a spreadsheet with a no-code automation that logs appointments and flags double-bookings, then document the flow and test 20 bookings.

Phase 3

From doing to coordinating

  • Become the person who maintains the team's automations.
  • Train colleagues.
  • Look at roles in operations, coordination or process improvement.

Project

Run a 1-hour training for 3 colleagues on your reception automations, hand over a written maintenance guide, and track how many requests you handle in the first month.
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